eVHC — Electronic Vehicle Health Check

Problem

The Bentley dealership in Azerbaijan was still running vehicle inspections on paper. Technicians wrote findings by hand, service advisors turned them into phone calls, and customers were asked to approve repairs without seeing what was actually wrong. The gap between a finding on the workshop floor and an approved job was a call at best and a lost booking at worst. There was no structured record of what was found, approved, or declined across the service bay.

Approach

We built a technician-first inspection workflow for the shop floor: guided checks, short video capture for each finding, and a traffic-light status on every item. Customers get a mobile report with the video, the recommendation, and a one-tap approval that routes straight back to the service desk. Operator dashboards show approval rates, follow-ups, and per-technician performance. Inspection, report, approval, and audit trail all live in one system.

Outcome

Paper check sheets gave way to a digital workflow where every inspection becomes a structured, auditable record with customer-facing evidence. Upsell conversations moved from phone pressure to a video the customer can watch on their own time, which changes the trust dynamic. Deferred work that used to disappear between visits is now tracked against the vehicle, and management can see where the process holds up and where it breaks down.